Tiscali phone line repairs

Patience_is_a_virtue_2

Hiya,

Can anyone help me please? My home landline phone stopped working on 23 June 09 and I contacted my provider, Tiscali. Since then, I have made numerous calls from my mobile to try to get the fault repaired. They have promised every day that the problem is being sorted and I even waited for a BT engineer between 1-5pm to repair the line on Tiscali's instruction but of course he never materialised. Absolutely, at my wits end as I need my home phone and I am at my wits end with Tiscali.

Has anyone had a similar experience?

(thanks to Violetta for her suggestion to post this thread on the Home Phones Board)

Heinz

Don't Talk Talk now own Tiscali?

utilitybroker

Heinz wrote: »

Don't Talk Talk now own Tiscali?

EU approval had to be obtained and they only got it yesterday.;)

http://uk.reuters.com/article/idUKTRE55T4WD20090630

macman

Normally once the fault has been escalated to OpenReach you will get a contact no. to reach them direct. When the same thing happened to me, Tiscali were a nightmare, once it got to OpenReach it was quickly resolved. You just have to keep hassling Tiscali, also ask them for some compensation for a missed service call. If the engineer didn't show he should have contacted you on your mobile number.

Patience_is_a_virtue_2

Hoorah, the line is now fixed! Thank you but no mention made of escalating the problem to 'OpenReach' - just felt like the line would be faulty forever. But I made a formal complaint last night by email and pasted in a copy of a letter that I typed up last night listing all the calls that I had made to Tiscali and all their (not at all helpful) responses, and the non-appearance of the engineer. This letter was also copied to the ombudsman. And lo and behold, today the line is fixed.

I totally agree, Tiscali were a nightmare and I wouldn't wish this experience on anyone.

Patience_is_a_virtue_2

Yes, I believe they do. Am looking round for new phone and broadband provider but now wondering if Talk Talk customer/repair service will be any better - don't want to jump out of the frying pan into the fire!

Heinz

Patience_is_a_virtue wrote: »

Yes, I believe they do. Am looking round for new phone and broadband provider but now wondering if Talk Talk customer/repair service will be any better - don't want to jump out of the frying pan into the fire!

For all intents and purposes, it's now the same fire!

Patience_is_a_virtue_2

Well, I am certainly not going to be burnt twice. Thanks for the caution.
Cheers