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Furniture123
Mortgage_Reduction_Novice
Posts: 1,775 Forumite
I found a desk that I wanted to buy but it was cheaper from a different online company. Furniture123 advertise a price match service so I emailed to ask if they could match the cheaper price of £166.16
They replied saying they would price match but I would have to order over the telephone. I replied to this email (which contained all the information of my whole enquiry) to ask if I could still use their current promotion of 5% online discount. I received an email stating that if I ordered I could still use this even though it would be a telephone order.
When I called I was told that the price was £166.98... and that I could not use the 5% dicount promotion. I stated that I had two emails stating a price match (in my opinion £166.16) and that I could also have a 5% discount. Their employee told me that the information I had been given was wrong!
They replied saying they would price match but I would have to order over the telephone. I replied to this email (which contained all the information of my whole enquiry) to ask if I could still use their current promotion of 5% online discount. I received an email stating that if I ordered I could still use this even though it would be a telephone order.
When I called I was told that the price was £166.98... and that I could not use the 5% dicount promotion. I stated that I had two emails stating a price match (in my opinion £166.16) and that I could also have a 5% discount. Their employee told me that the information I had been given was wrong!
MFW: Nov 2008 £156k, Jun 2015 £129k, Jun 2017 £114k.
0
Comments
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And? I'm waiting for the punchline, the payoff...0
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Thank you Halloway for your constructive comment or advice.
A polite letter has been written to the managing director regarding this matter and a suggestion that customer services supply both correct and consistent information to customers via email.MFW: Nov 2008 £156k, Jun 2015 £129k, Jun 2017 £114k.0 -
82p!?!?!?!?!Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'0 -
No... more than 82p
£8.30 infact and the principle that they agreed to both the price match and the 5% discount then 5 mins after the last email they refused it!
Kavanne would you rather have £320 for your holiday or £328.30???MFW: Nov 2008 £156k, Jun 2015 £129k, Jun 2017 £114k.0
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