Asda home delivery question...

shellsuit

I had my shopping delivered for the 3rd time by Asda, Friday just gone.

What's the crack with the delivery driver? The first 2 times, they brought the bags and left them inside the front door in the hallway, which was fine because I could then sort them out at my own pace once driver had gone.

On Friday, there was a young lad delivering, he didn't say Hello, or anything and just dumped the crates outside the front door.

I didn't know whether he would take the bags out or me ~ I only realised I must have to do it as he went off to get another couple more crates.

Only thing is, when I answered the door, I had the baby in my arms (had been feeding him, he's 7 weeks old) so had a struggle trying to lift the bags out while holding the baby and the lad just watched me waiting for the empty crates :rolleyes:

What are the actual rules so I know for the future please?

stephmcuk

There are a couple of delivery guys that deliver ours....most leave the bags in the hallway and i carry them in to the kitchen once they have gone but like you one guy just left the crates on the doorstep and i wasnt sure what to do. I ended up bringing all the shopping in myself because after he had got all the crates out the van he stood there fiddling with his mini computer thing and putting the empty crates back.

I am not sure what they are offically ment to do tho.

Helix

From when we have had shopping delivered the norm seems to be they leave the crates on the doorstep and you take the bags out while they go and get more crates out the van and then they take the empty ones back.

If you want them to bring them in I think they will if you request them to but we always find it easier to just take them out of the crates quickly ourselves at the doorstep. Saves time for the driver as well who is probably has many more deliveries to fit in.

shellsuit

Thanks for the replies - looks like the first 2 times i had decent delivery drivers then!

Won't hold my breath for next time and I'll make sure I put baby down before I answer the door lol

Does anyone know if there is an email address you can reach Asda on if you have a query or is it only the phone number?

KimYeovil

They had probably just visited a string of self-important Desperate Housewifes so their schedule was all out of whack and they had no time to be civil and give you a hand!

mspig

i've been having home shopping done for a couple of years now(though not with asda) and they have always put the crates on the doorstep and you remove the bags yourself, i then stack the empty crates up a the side so he/she can take them back to the van.

Fire_Fox

I live in a flat and Asda bring the crates into our downstairs foyer. I then put the crates into the lift, we take them to the front door of my flat where we unload the bags. I wouldn't want my shopping just dumped in the foyer in case anything went missing, and I assume the driver wouldn't want to come into the flat uninvited for the same reason ....

There is nothing wrong with asking politely for what you want - if you have a baby and you need them to unload the bags into your hall then ask nicely.

scootw1

Fire_Fox wrote: »

I live in a flat and Asda bring the crates into our downstairs foyer. I then put the crates into the lift, we take them to the front door of my flat where we unload the bags. I wouldn't want my shopping just dumped in the foyer in case anything went missing, and I assume the driver wouldn't want to come into the flat uninvited for the same reason ....

There is nothing wrong with asking politely for what you want - if you have a baby and you need them to unload the bags into your hall then ask nicely.

When I enquired with Asda main customer service they said the policy now for flats was to leave them by the outside door. Can't leave the van for security reasons. The driver actually told me he didn't want to leave the van in case the Sat nav was nicked. I always thought they could be detached and taken with you? Anyway, Tesco bring them up the stairs so is much better for me being in a top floor flat and having physical problems.

Granny_Sue

I used Asda home delivery for the first time a couple of weeks ago and he brought my shopping right into my kitchen. He was very pleasant and helpful.

angel13

they leave crates at front door here, apart from one driver who told me the policy is that they carry them to the kitchen and help take the bags out for you (and then also take the empty bags with them). So only one driver has done what he is supposed to in all of this time!!

emay

scootw1 wrote: »

When I enquired with Asda main customer service they said the policy now for flats was to leave them by the outside door. Can't leave the van for security reasons. The driver actually told me he didn't want to leave the van in case the Sat nav was nicked. I always thought they could be detached and taken with you? Anyway, Tesco bring them up the stairs so is much better for me being in a top floor flat and having physical problems.

A couple of years ago one of our vans was taken for a little joy ride (round the block) while the driver was in the back unloading shopping!!!

Not sure on the rules about unloading crates though, all I remember from my time in home shopping was we took the shopping to the door, and shouldn't step inside the house for security/insurance reasons (driver damaging furniture, customer claiming things have been taken from house etc)