Credit card Transaction problems in EUROPE

ski_girl_2

I recently went on a ski holiday and paid for my lift passes with my credit card. The transaction was made with the ski holiday company in the resort. When I authorised the transaction it was made in Euros, however, the representative never gave me a copy of the voucher I signed. (It was not a carbon copy, but a paper voucher he completed)

When I returned to the UK and opened my credit card statement from my bank the transaction has been put through in sterling. The ski holiday company used their exchange rate (very poor rate around £30 less then if the transaction had been made in Euros).

I wrote a letter of complaint, the holiday company explained to me that I was aware of their policy when I signed the voucher. They also then forwarded a copy of the signed voucher, with other information on it. (i.e. exchange rate and £ sterling, added after I signed, the hand writing is different!)

Has anyone else had this problem?

Can anyone help?

zappahey

Complain to your credit card company.