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They delivered a more expensive freezer
riffler_2
Posts: 1 Newbie
My girlfriend recently ordered a freezer, and they delivered it this morning - except they didn't, they delivered a bigger, more expensive freezer, which she's quite happy with. The paperwork, which she signed and they accepted, shows the freezer she ordered, and there is, as yet, no indication that they have noticed the error.
The question is, where does she stand legally?
I've suggested she plays innocent, avoiding lying, but trying to avoid owning up to having the wrong freezer, but if they do manage to discover their error and want it back, what are her options? Since it's a freezer, it's going to be full of food by this time tomorrow, and any repacement will surely have to be delivered 24 hours before they come back to collect this one, to give her time to get the replacement to the correct temperature, and the wrong freezer is not going to be worth full showroom price any more, so it's almost certainly not actually worth their while swapping them. Could she also offer to pay the difference, or at least a portion of the difference.
The question is, where does she stand legally?
I've suggested she plays innocent, avoiding lying, but trying to avoid owning up to having the wrong freezer, but if they do manage to discover their error and want it back, what are her options? Since it's a freezer, it's going to be full of food by this time tomorrow, and any repacement will surely have to be delivered 24 hours before they come back to collect this one, to give her time to get the replacement to the correct temperature, and the wrong freezer is not going to be worth full showroom price any more, so it's almost certainly not actually worth their while swapping them. Could she also offer to pay the difference, or at least a portion of the difference.
0
Comments
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Tell the retailer. There's most probably someone who's received a smaller freezer than they've payed for getting very angry at the momentSquirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Yes, tell the retailer. If it breaks down in 6 months she might not be able to claim a repair/refund........I’m a Forum Ambassador and I support the Forum Team on the Old style MoneySaving boards.
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