Misprice of Goods

bhushanvaidya

Hi Moneysavers,

Not sure if this is in the right forum so please move it if it isn't.

I have signed a contract to have a hardwood floor supplied and fitted by Behar (flooring company).

The wood was priced in the shop at £45 per square metre and the company came to my house to measure up. They quated £3000 for the complete job.

I signed a contract for the above and have paid a deposit of £300. I have also taken out a credit agreement with them to pay the rest over 12 months at 0% APR.

The company have phoned me to say that the wood I chose was mispriced in the shop and is actually £75 per square metre. Are they legally obliged to supply the wood specifically stated in the contract at the price we agreed, or do I now have to chose a cheaper wood as they are suggesting?

Thanks for your help, Bhushan

r.mac_2

if you have a contract stating the price and specifying the exact work and wood that is to be supplied which is signed by yourself and the company then it should stand - but I am not a legal expert (well not yet as i am still training!) there has been an offer, you accepted that offer and all the major terms such as price and product have been agreed.

I would look carefully at the small print for clauses about price variation etc. I would suggest that you take proper legal advice - try trading standards and citizens advice for fantastic free advice.

please let us know how you get on.

pabenny

r.mac is absolutely right. You have both signed a contract - presumably after the store came out to measure, so they had reasonable opportunity to spot their pricing error.

It's worth remembering that under the Consumer Credit Act, the finance company is also party to the transaction. So if the store won't co-operate, you can involve the lender. If you paid the deposit by credit card, you can also bring in the card company.

It seems to me that your store is just trying it on. Tell them that you have taken legal advice (true - we have given you advice about the law, even though we aren't lawyers) and that expect them to fit the floor on the agreed date and that you will be paying the agreed price and no more.

If they won't do as expected, take it up with their chief executive - find his/her name, don't just write to the MD.

If you need more help, PM me and I will help if possible.