credit note for credit card?????

tina68

Please help, i recently purchased a coat using my cc.(under £100).it later developed a fault so i took it back..as i no longer have the cc i was told i would have to purchase something to the same value..as the goods were shoddy i refused and left the shop with the coat. do i not have the right to cash back..this was in Bonmarche in Greenock ( name and shame)

tina68

after many emails back and forth to the company they finally agreed that i could have my money back as i no longer have a credit card and i had a receipt..i wasn't going to be fobbed off with a credit note and i stood my ground...hoo blooming ray!!

researcher

Good - well done.

But just thinking out loud here - If they had of refused could you have had the money refunded to your closed cc account, and have the cc company transfer the money into your bank account?

tina68

didn't want to go down that line as i've gone overdrawn on my overdraft so just stood my ground and won my case

Bokken_2

You are entitled to a refund or goods to that value or a creditvoucher for that store whichever is convient to you.
As the goods were sold and not fit for the purpose for which they were sold you are entitled to compensation as well as the above.
They probably wouldn't let you keep the coat and a refund but the cost of the taxi fare to the store and back or a £20 voucher would be resonable.
A good effort and well done for sticking with it but try the above next time.