Have lost Outlook Express and Email Can You Help

MINMOUSE

I usually access emails through Outlook Express and just click on the icon and it brings up emails etc. I tried to do this yesterday and it comes up with the following:
Outlook Express has encountered a problem a needs to close. We are sorry for any inconvenience.
If you were in the middle of something, the information you were working on might be lost.

I phoned telewest and they gave me some hints to try and import details over - that brought up a few new emails but no saved messages or emails more than a few hours old. Then phoned microsoft helpline who said that they could not help as is Packard Bell PC? They gave a number for Microsoft helpline who would not help as pc more than 12 months old and gave a premium rate no £1.20 per minute and said that they may or may not be able to help.

Can anyone out in MSN land help. Anything would be appreciated.
Thanks

Min

Browntoa

are you using Windows Xp ??

do you have the windows disk s?

Browntoa

Go to Start>Settings>Control Panel> Add/Remove Programs.



Select Internet Explorer and do a repair.

That may help.

MINMOUSE

I think my dh may have tried this - we do have windows XP and he will have the disks somewhere.

Browntoa

as you have XP have you tried going back to an earlier restore point ??

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

coolagarry

These reckon that they repair Outlook Express (looks like there's a free trial)
http://www.pconpoint.com/?hop=fixerrors7
You may be able to get help here
http://www.insideoutlookexpress.com/
or if all else fails reload it from here
http://www.microsoft.com/windows/ie/downloads/default.mspx
(I dont know if running it over your present Outlook Express will delete the info on there already and give you a completely new OE or repair the one you have)

ABH_3

MINMOUSE wrote:

I usually access emails through Outlook Express and just click on the icon and it brings up emails etc. I tried to do this yesterday and it comes up with the following:
Outlook Express has encountered a problem a needs to close. We are sorry for any inconvenience.
If you were in the middle of something, the information you were working on might be lost.

I phoned telewest and they gave me some hints to try and import details over - that brought up a few new emails but no saved messages or emails more than a few hours old. Then phoned microsoft helpline who said that they could not help as is Packard Bell PC? They gave a number for Microsoft helpline who would not help as pc more than 12 months old and gave a premium rate no £1.20 per minute and said that they may or may not be able to help.

Can anyone out in MSN land help. Anything would be appreciated.
Thanks

Min

Theres a possible answer at the bottom of this page here

Though to stand a good chance of rescuing your email\contacts etc. You could try installing Thunderbird here during the installation process it will ask you if you want to import your outlook express mails\contacts - say yes. It will then find the .dbx files and if they can be saved and not overwritten it will import them into thunderbird in its own file structure, which is usually something like c:\programs\application data\thunderbird but more importantly they are saved as standard .txt files. You can then go and do the sugestion in the registry above.

Alternatively, if you search for .dbx files they should be called "inbox.dbx", "deleted items.dbx", "your email address.dbx" and be quite large in size. If they only have yesterdays email in they will probably be less than a MB so if they are two groups, you need to save or backup the large ones. You can then run a program such as DBx Extract here on the files and it should retrieve the files as .eml type which you can simply select in Windows Explorer and drop into the appropriate folder within outlook express.

HTH

MINMOUSE

Will get DH to try all these out when he gets home from work as he will understand it all more than me, Will update this post to let you know how he gets on. Once again thanks so much for helping.
Min

MINMOUSE

MikkiMouse here. DH to Minmouse
Thanks for all the help. I now have OE running agian. However further assistance is required. OE does not open my Inbox which says it has 27 unopened messages.
In the Preview screen the following message is shown:

Folder could not be displayed
Outlook Express could not open this folder.

Possible causes are:

Low disk space.

Low memory.

Outlook Express

Any thought on how to fix this would be greatly appreciated

MikkMouse

Chippy_Minton

See http://support.microsoft.com/?kbid=238656