Payment/refund advice

andy_c_2

Good evening all

I recently ordered three items from a website, with my card being charged at the time the order was placed. Subsequently receive an email stating they are unable to supply all three (different) items, and my card had been refunded accordingly.

To my surprise, all of the items arrived by courier the very next day, and the refund was received onto my card the day after that.

I'd like to know people's thoughts on how to proceed. To be clear, I am prepared to pay for the goods without question, however should I advise the company of their error, or should I wait for them to contact me?

Halloway

I would contact the company. I don't see that there's any benefit in waiting. I would prefer that to being charged three months down the line when I wasn't expecting it.

hayley11

If you're prepared to pay for them (good for you, some people would just keep them and hope they didn't have to pay) then I would ring them straight away and get it sorted.

hollydays

I don't like unplanned surprises with money,so to be in control,contact them now,at least email them and ask them to ring You.

andy_c_2

I'm absolutely prepared to pay for them, not looking for a freebie or a way out of paying. I was just surprised to see the courier arrive at work carrying a box of goodies I'd been told wasn't coming, and was interested to see how others would deal with such a situation.

Thanks for your replies.