bt and1899 unable to use

nidge_2

hi
just signed up mum for 1899 she is on bt basic when i dial 1899 it will not let me any advice thanks

Heinz

Change your Mum to a standard BT tariff (short codes are not allowed for those on BT Basic).

MiserlyMartin

You could do that but you need to weigh up the line rental saving of being on basic vs. standard rental. If she is only going to make a few calls on 1899 then you are better off staying put. Or 'lend her your mobile'.

nidge_2

thanks, i told her to just use bt after 6pm and at weekends, she says she does not use the phone during the day if possible.
this all came about when i lookes at her bill she was on low user rate ,she had gone over the limit of calls and bt were charging about 12 per minute a call i think is very expensive , i don't know if other old people know how much they charge.

Ypaymore

Calls are expensive but its intended for low users. Plus you get cheap line rental They clearly state what they charge.

Your call allowance
What numbers can I call with my call allowance?
[FONT=New BT,New BT][FONT=New BT,New BT]You can use your call allowance for normal UK phone calls. These include numbers that begin ‘01’, ‘02’ or ‘03’. They [/FONT][/FONT]do not [FONT=New BT,New BT][FONT=New BT,New BT]include calls made through the operator, or calls to any of the following:[/FONT]
[FONT=New BT,New BT]• The Channel Islands • Mobile phones[/FONT]
[FONT=New BT,New BT]• Premium-rate numbers • 0845 or 0870 numbers[/FONT]
[FONT=New BT,New BT]• The Internet [/FONT]
[FONT=New BT,New BT]If you do make any of these calls, you’ll be charged at our standard BT Calling Plan rates. You can find details of these rates on our website at [/FONT][/FONT]www.bt.com/personal/pricing
How many calls can I make with my call allowance?
[FONT=New BT,New BT][FONT=New BT,New BT]Your £4.50 call allowance covers national, local and international calls. The number of calls you can make depends on the length and type of calls you make. If you call a national or local number, it will cost [/FONT][/FONT][FONT=New BT,New BT][FONT=New BT,New BT]9.78p [/FONT][/FONT][FONT=New BT,New BT][FONT=New BT,New BT]a minute (plus [/FONT][/FONT][FONT=New BT,New BT][FONT=New BT,New BT]2.93p [/FONT][/FONT][FONT=New BT,New BT][FONT=New BT,New BT]for each phone call). International calls are based on our standard calling package rates.[/FONT]
[/FONT]What happens if I go over my call allowance?
[FONT=New BT,New BT][FONT=New BT,New BT]If you go over your £4.50 call allowance, you’ll pay 9.78p a minute (plus 2.93p for each phone call) for all normal UK calls. All other calls are charged at our standard calling package rates. [/FONT]
[/FONT]