I Smart

Janjel

i am using this company I-smart to claim back credit card/ppi/bank charges. They keep invoicing me wrong and then not paying money back to me - I have made numerous phone calls/emails to them and still no luck - when i told them I wanted to cancel all other claims with them they said they would charge me £50 each one - surely if they are not providing proper service they cannot do this.

Has anyone else had any dealings with this company?

i threated them with financial ombudsman today to see if that gets my claim sorted.:mad:

CaveCash

Ismart, like most CMC are vultures and prey on people who aren't up to speed on how to complain and ultimately refer a case to the ombudsman. All you need to do is write a letter to the institution give them 8 weeks and if not satsfied then refer it to the ombudsman yourself, at the cost of a few stamps.

The ombudsman cannot deal with complaints about CMC's, you will need to report the matter to the ministry of justice, just type claims regulation into google

mrs_skint

They are scumbags Janjel. Hope you got it sorted.

With help and support from guys on this website I intend to help expose these cowboys. Not a very happy bunny at the minute.

Have you got in touch with MOJ?