Laptop crashed - Help needed please x

rottiemad

I put my laptop on last night and when i tried to go onto the internet it just crashed.
I tried restarting it but it kept going to dos to do a repair. The results of this was a message saying it cannot be automatically repaired and now i don't know what to do.

I have had to ask my daughter to bring her laptop round so i can put this posting on here as my friend said she got so much help and advice when her pc went down.

I really would appreciate any help and advice anyone could give me.

Thankyou

devizes18193

ok do you have make model of laptop. which version of windows ie xp vista etc . what exactly is the message error codes etc

4743hudsonj

when you say "goes to dos"

what do you mean by this, ie more info

when you turn on the pc and it goes to do a "repair" how far along is this, before it boots into windows? (what version of windows?)

what errors are reported?


you need to put in detail what happens so we can understand what is going wrong and where

rottiemad

Thankyou for getting back to me.

Its says on it that it's a HP G7000, running on Vista.

Problem signature
Problem event name: StartupRepairV2

Problem signiture 01: Autofailover
Problem signiture 02: 6.0.6000.16386.6.0.6000.16386
Problem signiture 03: 6
Problem signiture 04: 131074
Problem signiture 05: NoRootcause
Problem signiture 06: NoRootcause
Problem signiture 07: 0
Problem signiture 08: 2
Problem signiture 09: wrprepair
Problem signiture 10: 0

OS Verison: 6.0.6000.2.0.0.256.1
Locale ID: 1033

rottiemad

4743 hudsonj:
I mean the Microsoft dos message with black background and white writing, and it gives me two options to start windows normally (which it wont do) or to do a start up repair which is recommended.

It doesn't boot up window at all

4743hudsonj

rottiemad wrote: »

4743 hudsonj:
I mean the Microsoft dos message with black background and white writing, and it gives me two options to start windows normally (which it wont do) or to do a start up repair which is recommended.

It doesn't boot up window at all

hmm have you made any recovery media? ie a hp recovery disc or vista recovery disk

rottiemad

No, and there were no discs with the laptop when i bought it as the various programs were already on the laptop and I just had to install them

4743hudsonj

rottiemad wrote: »

No, and there were no discs with the laptop when i bought it as the various programs were already on the laptop and I just had to install them

there should have been a recovery partition that the manual would have told you to copy to a disk

and vista would have notified you at some point so you probably ignored it

in that case its not looking good. it may be some kind of hard drive failure but with no recovery media to test it we cannot know

you may be looking at some costly repairs if your not in warranty unless anybody has any other ideas?

rottiemad

MMM I though that might be the case. I am just trying the Windows Memory Diagnostics Tool and it already says there were hardware problems detected and its still doing the tests.

rottiemad

Its just decided to turn itself off in the middle of doing the Windows Memory Diagnostics Tool tests.

I've put it back on and im going all through the stages again.

rottiemad

It turned itself off at exactly the same point again!