Massive Bills from Npower....any advice

fatsober

Hi all

Sorry this is probably going to be a long post but I would value any one's input...

We were with Eon (when they were still Powergen) paying 35 a month dd for our electricity (which I thought a tad high). We got a cold call from Npower in September last year and switching to them seemed like a good idea from the patter the lady gave us. What a mistake.

The first bill came in just before Christmas (for sep-dec) for over just over 400gbp. I rang to query this and have being ringing every month, keeping a track of who I speak to, what they say and what they were going to do (which has amounted to nothing) I have been told the meter is not working properly, the meter is the incorrect type, the starting reading was wrong, so on and so forth. I have sent meter readings and done all I can to try to get someone to come out and look at the house/meter. To put it into context the house is a small 2 up 2 down, oil central heating, 1 tv, two computers (turned off when not in use), washing machine, dishwasher (both with good energy efficiency) e/s light bulbs, and normal things such as a hairdryer etc...2 of us live in the house. The readings I took were over the Christmas period so they were possibly a bit higher as we "hosted" Christmas and showed us using 20units per day (still seems high to me).

Every month I get another higher bill, ring up and query it...and nothing happens no one comes to look at the meter etc...the last bill for 9Mar - 18 jun was for 259...which is 86 gbp per month?? I have followed all the proper Npower channels have a complaints ref but nothing ever gets done I go round in circles have kept a note of everyone I have spoken to but am getting nowhere. can anyone suggest anything? the total bill from sept- now (18 Jun) is now 991.25 which seems ludicrous? Does this seem a bit high to anyone?

Many thanks

Geoff

stewie_griffin

When you changed suppliers did you give meter readings on the day of the transfer and if so have these been used to open/close your accounts?

Are your bills based on actual meter readings or have they been estimated. Can you post your opening reading and the latest reading you have been billed to so we can see what your actual usage has been over the period you are questioning?

Do you have a single rate meter or a 2 rate/multiple rate one such as E7, E10 etc?

You said you were paying E.on £35 per month, when you got your final bill from them did you have anything to pay if so how much?

Also can you clarify if you have oil fired central heating or oil filled radiators?

fatsober

Thank stewie.. I have accidentally double posted this and have posted the units used over the period in the other thread also. The total usage from September last year until now is as follows:

5479 day
858 night

Some were estimated and many I sent in. It is a two rate meter (E7) although we don't have anything such as storage heaters to take advantage of a cheaper night rate. The oil heating was oil fired CH not oil filled radiators and when we changed we had nothing to pay to Eon.