Can you log into smile banking

erb

For the last two days I have been trying to log into smile personal banking but with no success. Just getting the page can not be displayed screen.

Anybody else having problems. There is no indication on smile home page of problems.

Gratetful for any info on whether you can or can not log in.

babsx

I've tried to log on all day, but not been successful either!

[Deleted User]

Hi
Just noticed you're having trouble logging into smile. I'm slightly worried as I was going to swap to them from my Halifax current account because I want 24hr access. Is this the only trouble you've had with them or is there anything else I should be warned about?
Sorry I'm being rather cheeky, I know. Will give mucho gracias for comments!
Nicci

erb

nicci985 wrote:

Hi
Just noticed you're having trouble logging into smile. I'm slightly worried as I was going to swap to them from my Halifax current account because I want 24hr access. Is this the only trouble you've had with them or is there anything else I should be warned about?
Sorry I'm being rather cheeky, I know. Will give mucho gracias for comments!
Nicci

Not had any problems before. But this is annoying :mad: as I need to view account balance and do a money transfer.

pennies2pounds_3

Mines working ok ? NICCI Smile is a very good current account with excellent CS - If you are thinking of changing banks then try Alliance + Leicester . The current account pays 5% and you recieve £25 for opening the account. Also you can be refered by me and I will also recieve £25 of which £20 I will give back to you. PM me if you are interested.

M_Thomson

There is a message on the Smile telephone line regarding this. It is affecting AOL users. When you are in AOL press CTRL & K at the same time. Type in Keyword Securefix. Re start your AOL software and you should be able to get in. I spoke to a guy in technical services today and he said that they changed the address of the login page for their banking slightly and for some reason AOL did not recognise this change.

Milarky

The same thing has occurred with HFC Marbles' site when using AOL (so the 'securefix' gets the new url does it?) Smile are prone to change slightly the address of their login pagin back and forth I've found.

weatherwax_2

M_Thomson wrote:

There is a message on the Smile telephone line regarding this. It is affecting AOL users. When you are in AOL press CTRL & K at the same time. Type in Keyword Securefix. Re start your AOL software and you should be able to get in. I spoke to a guy in technical services today and he said that they changed the address of the login page for their banking slightly and for some reason AOL did not recognise this change.

Hmmm, I could'nt access Co-op online banking. Don't they own Smile? Anyway, when I tried the keyword thingy, my computer crashed! Any way I can get rid of the Securefix(apparently it's FX and not FIX)gremlin?

erb

Yes, I use AOL so this was probably the problem. Anyway just tried logging in and got in no problem without have to do anything. I did notice the URL for the log in page has changed though.

pennymakespounds

it is fixed and working ok.

i got caught yesterday with it not working .

Smile did put a note ...stupidly not on the homepage ... but on a " account login" page ..to say there was a problem with aol and to ring aol on 0870..... so last night at 8.30 .. i phoned the landline alternative and was on 45 minutes while they tried everything changing settings etc and couldn't get it to work . They said a couple of other people had phoned but he had not had internal info about the problem . He ended up saying " this will be passed to our server dept and it should be fixed within 48 hours "

First thing this morning i emailed smile politely telling them i was not impressed and what was happening ? ...

9.30 pm no response yet !.

Tried a few times during the day to get on smile .. no luck .. went on 20 mins ago ... everything fine.

Pleased .. another day and i'd have had chaos with transfers ... bill payments etc.

M_Thomson

weatherwax wrote:

Hmmm, I could'nt access Co-op online banking. Don't they own Smile? Anyway, when I tried the keyword thingy, my computer crashed! Any way I can get rid of the Securefix(apparently it's FX and not FIX)gremlin?

Nope, it's keyword Securefix. Type CTRL & K to bring up the keyword box, then type securefix and it will work.