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PC World Online
Leothecat
Posts: 1,492 Forumite
Ordered a joystick for hubby for Xmas on 15.12.04. Parcel arrived today, was it a joy stick - no, it was a DVD Writer (or Rewriter?).
Checked my order to ensure I had ordered correct item. I had done so I called Customer Services (blinkin' 0870 number) and was informed that it was too late to get another one before Xmas - could have worked that out myself. I asked for a refund to my debit card to allow me to go and buy a different one before Xmas and was informed that this was not possible until their courier had collected the incorrect goods and they had received it! Went on to say that courier would not be able to collect until after 4.1.05!!!
I am now stuck in situation where I have very little dosh left and certainly not enough to go and get all the things I still need to as well as buying a new joy stick! Am well peeved off!
Can they do this? Any advice?
Thanks!
Checked my order to ensure I had ordered correct item. I had done so I called Customer Services (blinkin' 0870 number) and was informed that it was too late to get another one before Xmas - could have worked that out myself. I asked for a refund to my debit card to allow me to go and buy a different one before Xmas and was informed that this was not possible until their courier had collected the incorrect goods and they had received it! Went on to say that courier would not be able to collect until after 4.1.05!!!
I am now stuck in situation where I have very little dosh left and certainly not enough to go and get all the things I still need to as well as buying a new joy stick! Am well peeved off!
Can they do this? Any advice?
Thanks!
0
Comments
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I know you probably have, but have you asked if you could take it back to a PC world near you and exchange it? Not sure if you can or can't. They may allow you if you insist and kick up a fuss! It is Christmas after all!!
Good luck.Being bored is so boring Im bored of it... :rotfl:0 -
I did ask about taking it back to my local store but they said as it was the incorrect product they would be unable to credit my account. >:(0
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