📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Npower mucking me about

jodenice
jodenice Posts: 378 Forumite
Joined up with NPower ages ago, set up direct debit, asked for it to be taken after the 1st of the month.

Never heard anything - not a scooby - then a direct debit was taken out on the 28th of the month.

I contacted them, she verbally apologised, asked me to send in letter showing charge and said they would refund.

Sent in letter, received one back saying they would NOT refund charges, apparently they have sent me 'loads' of letters and direct debit confirmations. That letter was the first time i had actually found out my account number! They say I only phoned up after the direct debit date and changed my payment date then. I had to say I phoned up after the direct debit date as it wasn't supposed to come out then!

My bank will not refund and say it is down to NPower. I'll be voting with my feet anyway, am finding new company today but can i do anything? I've been charged forty quid and its not my fault!

Comments

  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Under the terms of the direct debit guarantee, the bank will accept the word of a payer regarding a disputed transaction (in this case lack of advance notice) and will reverse the original payment immediately.

    The bank will also consider a claim for consequential loss (bank charges in this case). However, the bank won't refund these until the originator (npower) pays the bank.

    It sounds like nPower dispute the claim that no advance notice was provided and so will not pay the consequential loss claim. You may not have received the advance notice, but that doesn't mean the originator didn't send it.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.4K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.4K Work, Benefits & Business
  • 599.7K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 258K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.