Iphone problems device not recognised on pc

Dazzathomp

i have a iphone and my computer doesnt seem to recognise it when i plug it in.
i usually get a icon at the bottom of the screen showing usb device.
i have tried my ipod and it recognises that but not my iphone
i even took to an 02 store and they didnt have a problem with, its almost my computer is blocking the iphone somehow, iv take the anti virus off which hasnt made any difference.
it also doesntwant to charge it from my pc either

If anyone has any suggestions would be most appreciated.

Taffybiker

Dazzathomp wrote: »

it also doesnt want to charge it from my pc either

This bit makes me think you may have a dodgy usb cable

Dazzathomp

i have tried two cables both work with the ipod but not the iphone

if it worked in the o2 shop im totally baffled

lesleyvhalifax

have you tried another usb port

RobertoMoir

Dazzathomp wrote: »

i have tried two cables both work with the ipod but not the iphone

if it worked in the o2 shop im totally baffled

So Windows recognises the device but iTunes does not?
Or Windows recognises that something has been plugged in but cannot identify it?

Are all the itunes / ipod related service started?

Dazzathomp

yes even another laptop same thing

so frustrating recognises ipod but not iphone , its like its blocking it, even turned off anti virus

lufcgirl

First off, if the computer beeps when the phone is connected it means its detected but something with iTunes is stopping it from working so try restarting apple mobile device support

Start>Control Panel>Admininstrative Tools>Open Services>Select Apple Mobile Device> Stop this service and then start again

Try connecting iPhone to the computer and see if it's recognised. If not, uninstall iTunes completely from the computer. This includes uninstalling Quicktime, iTunes and Apple Mobile Device Support. Reinstall and connect the iPhone to a back USB if a desktop or usual USB if a laptop. See if that works.