direct debit guarantee

rockyroad_2

just wanted to confirm a loan company i have a loan with made an error so they say with all their accounts and tried to take money out of my account on the 4th my payment date is the 12th,my bank reckon the company should give me a full and immediate refund of charges incurred for me going overdrawn £38 as company made the error, if i dont get these charges refunded i have zero money to last me till next payday what do you reckon my chances are of getting money back, loan company has an office in my local town and im gonna go in tomorrow anyone out there tell me if i should expect my charges refunded,bloody banks!

McKneff

I wouldnt go in all guns blazing. Just state the facts calmly and tell them what your bank said. In fact I would write a letter tonight to give to the person you see as well as explaining to them. They can then forward this to their head office and you then have the start of a paper trail if anything goes wrong down the line. Good luck and like i say chilllllllll

rockyroad_2

the girls who work in the office are usually nice and i will just be calm and say what the bank said, its not the local offices fault my only worry is i get referred to the contact centre which is closed at weekends money is due to come out on the thursday

natweststaffmember

rockyroad wrote: »

just wanted to confirm a loan company i have a loan with made an error so they say with all their accounts and tried to take money out of my account on the 4th my payment date is the 12th,my bank reckon the company should give me a full and immediate refund of charges incurred for me going overdrawn £38 as company made the error, if i dont get these charges refunded i have zero money to last me till next payday what do you reckon my chances are of getting money back, loan company has an office in my local town and im gonna go in tomorrow anyone out there tell me if i should expect my charges refunded,bloody banks!

The DD guarantee scheme only covers when a payment is PAID and not when it is returned unpaid. The bank will advise getting the company who made the mistake to pay you for their error. Just to clarify something, what has happened is not within the DD Guarantee scheme but is an error on the part of the company and from what you have written, it seems like they have admitted as such

rockyroad_2

hi natwest,basically when i phoned up the company they sounded fed up like lots of people had been complaining, they said it was a banking error on their side and they would be sending out a letter,wish i had the letter as it would be better to have that. wouldnt be bothering so much but bank told me charges wouldnt come out until july but as they are early then its got me panicking.

McKneff

Dont panic, everything will pan out, just you wait and see,
Have a large glass of red with me.:beer:

Failing that, rob the bank;)

rockyroad_2

hi mckneff a glass of red wud be lovely hoping it does work out as hoping to start a dmp in august and hopefully money wont be such an issue anymore will keep yous posted