Installing s/ware problem

Fuzzy_2

Hi

Trying to install some s/ware for family tree research, (Personal Ancestral File vers 5.2) and part way through the install process I get the message "The InstallShieldEngine ikernel.exe could not be installed" , any ideas what this means and can I get around it?

Please reply as though to an idiot as not particularily savvie on the techie front!!

Cheers

electron_3

Have you a restricted account, are you using XP?

Fuzzy_2

No, I'm using the ole fashioned 98! Have loaded the previous version 4, and it loads and works fine, just that have done a huge amount of research on another PC using the latest, and the files are not backwards compatible!

electron_3

Is it 98 compatible?

The_Lambton_Worm

Are you using ZoneAlarm for your firewall? If so turn it off and then try installing the software.

Fuzzy_2

Hi

electron - just checked it (yes I should have done that first), and it is compatible with 98.

The_Lambton_Worm, yes I do use Zonealarm, and I've tried the install with it switched off, and it still doesn't work. Thanks for the suggestion though.

electron_3

Now is that Win98 or Win98SE compatible.

http://consumer.installshield.com/kb.asp?id=Q110719