Currys PPi

Crisp_£_note

Hi

I have had a reply to my attempt to reclaim miss-sold PPi from Currys.

I just need to know if it's another 'fob off letter' or if I should accept the offer.

Their letter reads:

Once your application was approved, a 'welcome pack' was sent to you containing the terms and conditions of the PPi Policy. This provided you with all of the information needed in reguard to the PPi, incorporating the limitations and exclusions. These included a 30 day 'cooling off' period, during which time you could cancel the policy at no cost. Additionaly, after this period the PPi could be cancelled at any time, although a refund would not be provided.

In conclusion, I beleive this policy has been sold correctly and you were provided with all the relevant information to enable you to make an informed decision about purchasing PPi. It is the customer's responsibility to read all documentation we provide, and I do not feel DSGi can be held responsible if they fail to do so. Having given careful consideration to all the information available, I am unable to uphold your complaint.

However, a commercial business decision has been made, and as a gesture of goodwill, without prejudice, I would like to offer a refund of all of your insurance premiums paid to date, plus 8% interest. I have calculated that you have paid a total of £44.47 Therefore, I would like to offer a refund of £48.35 The payment is being offered on a basis that you are agreeing that you will not make any further in respect of this matter. Please note the PPi on your account has now been cancelled.

Then it has a form for me to sign and return to accept the payment. It does state it is a full and final settlement offer. Also if I am not satisfied that I have to right to take the matter up with the FOS.

The PPi is connected to an electrical item I 'purchased' in a Currys store on a monthly repayment scheme / loan via HFC. I dont remember having a 'welcome' pack and certainly was never offered PPi instore by the sales person at the till and still feel it was miss-sold as I would not have been accepted under the circumstances I put foward in my original complaint. The only additional offer I received was for their 'whatever happens' repair cover, which I refused as I considered the item 'cheap enough to replace in just over a year if it broke down or it would be out of date technology' anyway.

So do I accept or fight on? Any advice welcome.

Thanks

marshallka

Crisp_£_note wrote: »

Hi

I have had a reply to my attempt to reclaim miss-sold PPi from Currys.

I just need to know if it's another 'fob off letter' or if I should accept the offer.

Their letter reads:

Once your application was approved, a 'welcome pack' was sent to you containing the terms and conditions of the PPi Policy. This provided you with all of the information needed in reguard to the PPi, incorporating the limitations and exclusions. These included a 30 day 'cooling off' period, during which time you could cancel the policy at no cost. Additionaly, after this period the PPi could be cancelled at any time, although a refund would not be provided.

In conclusion, I beleive this policy has been sold correctly and you were provided with all the relevant information to enable you to make an informed decision about purchasing PPi. It is the customer's responsibility to read all documentation we provide, and I do not feel DSGi can be held responsible if they fail to do so. Having given careful consideration to all the information available, I am unable to uphold your complaint.

However, a commercial business decision has been made, and as a gesture of goodwill, without prejudice, I would like to offer a refund of all of your insurance premiums paid to date, plus 8% interest. I have calculated that you have paid a total of £44.47 Therefore, I would like to offer a refund of £48.35 The payment is being offered on a basis that you are agreeing that you will not make any further in respect of this matter. Please note the PPi on your account has now been cancelled.

Then it has a form for me to sign and return to accept the payment. It does state it is a full and final settlement offer. Also if I am not satisfied that I have to right to take the matter up with the FOS.

The PPi is connected to an electrical item I 'purchased' in a Currys store on a monthly repayment scheme / loan via HFC. I dont remember having a 'welcome' pack and certainly was never offered PPi instore by the sales person at the till and still feel it was miss-sold as I would not have been accepted under the circumstances I put foward in my original complaint. The only additional offer I received was for their 'whatever happens' repair cover, which I refused as I considered the item 'cheap enough to replace in just over a year if it broke down or it would be out of date technology' anyway.

So do I accept or fight on? Any advice welcome.

Thanks

Has your loan been redone without the PPI and has it reduced to reflect the ppi being cancelled?

How much was the original PPI amount? How much have you paid in PPI etc?

Crisp_£_note

marshallka wrote: »

Has your loan been redone without the PPI and has it reduced to reflect the ppi being cancelled?

How much was the original PPI amount? How much have you paid in PPI etc?

Not even realising I had PPi until I wrote off original letter to Currys and expecting a reply saying I didnt have it on my account I cant answer any of those questions sorry

How would I find out these answers?

Thanks

marshallka

Crisp_£_note wrote: »

Not even realising I had PPi until I wrote off original letter to Currys and expecting a reply saying I didnt have it on my account I cant answer any of those questions sorry

How would I find out these answers?

Thanks

So what was your first letter about if you did not know you had it? Was it about another problem or was it just asking if there was PPI on the loan?

Your PPI amount if it was a single premium would be on the agreement as a single sum added to whatever it was you originally borrowed from them.

You really need to know this and also what they are doing about the loan now as they have cancelled the remaining PPI and this should have reduced your term/payments or both.

Have you got a copy of the actual agreement or could you get one from Currys.

Crisp_£_note

My first letter was the template one about mis-sold ppi. I sent it off anyway as I have loans for these purchases and knew PPi was connected to most loans so did it on the off chance really. As I say I was expecting a letter back to say there was no PPi on this account.

The only paperwork I have for this account is the one I had from Currys instore relating to the purchase and a couple of letters from HFC about the confirmation of the loan. I will double check but I dont recall anywhere anything being related to PPi.

If this is correct then should I write back asking for a copy of the original agreement?

Thanks

marshallka

Crisp_£_note wrote: »

My first letter was the template one about mis-sold ppi. I sent it off anyway as I have loans for these purchases and knew PPi was connected to most loans so did it on the off chance really. As I say I was expecting a letter back to say there was no PPi on this account.

The only paperwork I have for this account is the one I had from Currys instore relating to the purchase and a couple of letters from HFC about the confirmation of the loan. I will double check but I dont recall anywhere anything being related to PPi.

If this is correct then should I write back asking for a copy of the original agreement?

Thanks

Yes you would need the agreement to see what the actual PPi was and if their offer is anything near what you would get back if this went to the Ombudsman. Just write and request a copy if you have not one.

Crisp_£_note

Thanks. I think this is the simplest option but I will double check first.