iPhone upgrade

CampManager

Did a quick search and couldn't find this question already being asked, but sorry if it has been!

On the 26th May I bought a new iPhone, on pay-as-you-go to replace a contract one that was stolen -insurance claim pay out - and so paid £395 for it (16g white).

On June 8th Apple announced their new product, the 3GS, a day before my 2-week cooling off period, but I was unable to go to a store and discuss the problem, plus as I had been without a phone for 3 weeks due to the theft I was reluctant to wait another 2 weeks for the new model if I returned the old one.

I am basically asking if I have any rights to exchange the old substandard product for the newer model as I had no idea that it would be released when I bought mine, and if I had I may have waited for the newer version?

I have asked both O2 helpline and the Apple phoneline and neither knew either way, just said go ask at the store I bought it from - apple store, regents street. I have seen on apples website that here is no upgrade option available.

Something similar happened to me with another apple product - bought an iBook a week before they announced an upgrade. On that occasion they just swapped them for me, but not sure if they will this time....

Basically, I wanted to know if they have an obligation to exchange it, and if not, has anyone got any tips on how I could 'encourage' them to do so??

Marty_J

They don't have any obligation to change it because you don't want it any more, but you should try asking. Apple can be pretty flexible about these things.

For future reference, anyone considering buying an Apple product would do well to keep an eye on this page.

Jefferey

Yeah the iPone is a great toy thats for sure. My only problem is you can't muti- task with this phone, if your running a application you have to close it first before you make a call or surf the web. I can't wait for 4G!!!!
Is there an applacation you can run while you do other work on the iPhone?