Comet Laptop Query

djb215

Hi all,

Just a quick one really; I purchased a Fujitsu Siemens Amilo laptop from Comet last year 30/05/08 at £329.99, and over the past several months a large crack has developed on the left screen hinge through normal use (lid up and down).

Off hand I couldn't remember what date I purchased the laptop so I wrote a polite but firm letter to Comet head office, stating that though Comet only offered a 12 month warranty, at a cost of £329.99 the laptop should last longer than that etc etc etc...

Whilst I was at work today my Mum received a phone call from Comet customer services and they are sending out an independant engineer to take a look at the laptop.

I know that Comet can offer repair, replacement, partial/refund etc, but has anyone had a similar experience with Comet and laptops? e.g. Does the engineer ask specific questions or even try to catch you out??! The case has developed a couple of scratches but not been misused.

Any comments from similar experiences would be much appreciated!

Thanks.

quietishone

reports of cracks in Amio laptops, especially near the hinges, were quite common a couple of years ago - so much so that people were suspecting a design flaw. Most sufferers were eventually successful in getting repairs done under guarantee.

You can read more about it here -

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=218145&forumid=2

djb215

Success :beer:

An engineer from Comet came this morning, looked at the laptop and took parts of the casing out, the left hand hinge screw had become really loose so he screwed it in tight enough.

As a result of the loose screw the crack gave way this morning and the lid panel now needs to be replaced. He spoke to his manager on the phone and they are arranging a replacement part and they will come back and fit it free of charge :T

When the engineer rang the parts line he said "I just need the back panel, for the usual problem" - I asked him if it was a common thing, and he said he'd seen quite a few, some were accidental damage but a majority were due to the same problem!

Anyway, praise to Comet!
:beer::beer::beer::beer::beer::beer::beer::beer: