If I join BG Homecare how soon can I make a claim?

Happydaze · 16 June 2009 at 8:56AM

Hi, We moved into a new house just over 2 years ago. Woke up this morning to no hot water and boiler on the blink. As we are now over our initial 2 year warranty we are not covered in case of a break down. We had no reason to use this cover in first two years and to be honest we thought that a new house/new boiler wouldn't give us any problems for a wee while yet.
Can I take out Homecare agreement and make a claim straight away or will I need to wait a length or time ? Or should I pay £168 for fixed rate callout or try someone local?
Any advise is appreciated.

Cardew · 16 June 2009 at 10:29AM

Normally BG will inspect the CH system before accepting you for Homecare.

Gerrard_8_lfc · 16 June 2009 at 12:53PM

We will not be able to take your boiler under cover unless you want to pay a higher premium for hc200 which can be anything between £28 - £35 depending on where you stay and if you have gas and elec with BG. and if you do not tell the agent you have a problem the eng will attend and fail the inspection.

Sponge · 16 June 2009 at 2:53PM

Is the customer supposed to ask BG to send their inspector out? Or do BG get in touch with an appointment date, soon after the customer signs up?

duggie1982 · 16 June 2009 at 3:30PM

I work for them and is subject to first inspection, this is normally booked when you call to set up. You need to clarify that your boiler is in full working order. otherwise you can go for the repair and care option wich involved a fixed fee of£99 with a monthly price of £20-22 (depends on where you stay) for the homecare 200 for 12 months. Other T&C apply