Further clarity on what I can claim

Mr_Mad

Thank you Natwest staff member,

Apologies if this duplicates but I am still trying to find my way around.

Finally, having looked at my statments in closer detail they come under six categories:

Subscription, Referall Charges, Unarranged borrowing fees, Charges, Interest and service fee.

The interest I am assuming relates to using an agreed overdraft limit. Can I claim this back (my brother-in-law says he did prior to the test case going on hold) as it seems to be a huge sum over the course of the period of six years.The others seem self explanitory and that they can be claimed back.

Also since my original claim (Up to July 2007) I have aqquired more charges. Can I claim these back as well?

Thank you again in advance

natweststaffmember

Did you have an advantage gold account?

Mr_Mad

Yes. And I still have at the moment

baddecision

Hi , I was about to ask exactly the same thing but saw this thread, I also had an Advantage Gold account and was curious as to whether I can claim back the charge they made for this each month?
Many Thanks Tori x

Orford

No you can't claim ADGD fees. NWSM's Guide:

Advantage Gold and Unarranged Borrowing/Maintenance Charge

Advantage Gold is a service fee so cannot be claimed and Unarranged Borrowing/Maintenance Charge is going over an arranged or unarranged overdraft without prior consent which can be claimed.



A quick tip as to whether it is or is not an Advantage Gold account is that at the top of the statement it says Advantage Gold. If it was converted back the fee goes out at the end of the following month. The bank has changed the name of Unarraged Borrowing to Maintenance Charge on August 10th 2007.



Some background info first
In 2001, NatWest was taken over by the Royal Bank of Scotland Group and replaced the NatWest computer systems as well as aligning charges to the RBS Bank model of charges. That means that the Advantage Gold charge and the Unarranged Borrowing Fee were put together as one from October 2002.



How much was Advantage Gold and what was the amounts in question?
I am taking my starting point from when it was unclear so October 2002 so, for those that, are claiming so we have the charges as follows:

• October 2002 The Advanntage Gold fee was £6
• September 2003 The fee went up to £9
• From July 2005 it was £10
• From June 2006 it was £12
• From April 28th 2008 it is £12.95

A quick note though, during 2002/3 there was a special charge for certain people trialling the newer Advantage Gold benefits which was £7.50.



So how do I work out what is the Advantage Gold and Unarranged Borrowing charge?
31 Jan Charges 02jan-A/C XXXXXXXX £40

The statement may say:
Charge £20 so that is £14 Unarranged Borrowing and £6 ADGD fee,
or £29 which is £20 Unarranged Borrowing and £9 ADGD fee, or £37 which is Unarranged Borrowing and £9 ADGD,
or £38 which is £28 Unarranged Borrowing and £9 ADGD, or £40 which is £28 Unarranged Borrowing and £12 ADGD fee
or £40.95 is £28 maintenace charge and £12.95 Advantage Gold.
However, if you converted the account back from advantage gold partially through the month it may have something like this:
31Jan06 Charges £34.50 which is £28 Unarranged Borrowing and £6.50 ADGD.

baddecision

Thanks, I had just found it, should have looked better before asking. But I have a nice list of some of those charges so I best get writing (printer broke down)... Thanks very much x

natweststaffmember

baddecision wrote: »

Thanks, I had just found it, should have looked better before asking. But I have a nice list of some of those charges so I best get writing (printer broke down)... Thanks very much x

I wrote that first about 3 years ago when it was more difficult to find out the charges. Thank God it still stands the test of time.

baddecision

Oh heck, back I go onto online banking and work them all out with the ad gold fee taken off, this could take some time... but thanks very much for clarification

baddecision

oh dear, I think i've been sat at the computer too long as my brain is frazzled, I don't need to go back through them, I can work it out from my list and the above post with the breakdown listed. I think I may tackle this tomorrow...Thank you for your time x

natweststaffmember

baddecision wrote: »

oh dear, I think i've been sat at the computer too long as my brain is frazzled, I don't need to go back through them, I can work it out from my list and the above post with the breakdown listed. I think I may tackle this tomorrow...Thank you for your time x

If you have a printer then print them out, then go through them methodically with a highlighter pen.
You'll get there in the end.

baddecision

My printer packed up recently so that's a no go, I only have 11 charges so not too much to work out, and at least I can see them online so thats a relief... Now I just have to work out when I stopped the advantage gold, I know it was some years ago but unsure when, I may just give them a ring and ask or would that be considered cheeky