Cannot remove unwanted program.How do I?

funnyguy

A company called Personnel Antivirus[has a yellow shield that looks like Norton] fooled someone in our house to download to check for viruses.It now keeps sticking up warning bubbles every few seconds,but I cannot find it in my remove/restore programme box.How can i get rid of it please?As it will not let me proceed on its site unless I pay $59.99 for its system.I already have basic cover with Virgin

AceRider

Download Ccleaner and use their tools section to uninstal it

http://www.ccleaner.com/download

Browntoa

ccleaner will not do it

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

you may need to rename the mbam-setup.exe file to something else to get it to run , for example aaaa.exe by "right clicking" on the file name and choosing rename

Browntoa

if you cannot get that to run then do the following (again you may need to rename combofix to another name to get it to run)

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

harry.zoop

MalwareBytes will do it but also worth getting Spybot 1.6 as this will find some things that MalwareBytes doesnt.

robnye

nb: probably best to run these when pc is in safe mode........ as some removal tools cant remove files when windows is running normally

Browntoa

malwarebytes and combofix do not need to be run in safe mode , they will both delete files on reboot if need be

gravitytolls

This bloody thing has installed itself on my computer too, and AVG can't remove it for some reason, it keeps saying interrupted by user, which presumably is the virus itself.

Browntoa

sure is !!

follow the steps above , post your logs in a new thread

gravitytolls

Spy doctor seems to have done the job, thanks guys, I knew you'd help without myhaving to fork out on expensive fixes.

Housecall doesn't seem to want to install thoh, it's been stuck on the update/install screen, Ican't get to scan.

funnyguy

Thanx for your advice peoples..I must admit i was quite surprised as I sent them an email saying I wanted to know how to remove program (not expecting an answer] ,but to their credit they just replied and gave me 3 options on how to remove it..I of course tried the easiest ,and hey presto ,its now gone.
For computer buffs, it was
Start-run\Program files\Common Files\uninstall\PAV\Uninstall.link