Clydesdale closed account!!!

DENMAN_3

After getting a partial payment from the clydesdale for bank charges,my folks have since found out that the bank have closed the account even though they put it into dispute about their overdraft.

proved pretty difficult to cash the cheque that they were awarded to pay the gas bill when the account would have swallowed it.

they are claiming that the account has been closed due to the fact that they are over their agreed overdraft and nothing has been resolved to sort it.can they do this?

natweststaffmember

DENMAN wrote: »

After getting a partial payment from the clydesdale for bank charges,my folks have since found out that the bank have closed the account even though they put it into dispute about their overdraft.

proved pretty difficult to cash the cheque that they were awarded to pay the gas bill when the account would have swallowed it.

they are claiming that the account has been closed due to the fact that they are over their agreed overdraft and nothing has been resolved to sort it.can they do this?

I think they need to write to them asking why their account has been closed and remind them of the FSA Waiver:

"(18)
the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;"