13 month old ipod broken - what rights?

LRC1302

Could do with some help and advice.

Purchased daughter an Ipod from Amazon just thirteen months ago. Now it is completely dead, despite the battery being charged. I did contact Amazon direct, who told me to get in touch with Apple, who will advise if return/repair/replacement is necessary.

I am right in believing this is down to Amazon to deal with as I purchased it from them? After 13 months do I have any rights regarding FOC repair or replacement? I'm really not sure how to proceed.

Any comments much appreciated.

4743hudsonj

LRC1302 wrote: »

Could do with some help and advice.

Purchased daughter an Ipod from Amazon just thirteen months ago. Now it is completely dead, despite the battery being charged. I did contact Amazon direct, who told me to get in touch with Apple, who will advise if return/repair/replacement is necessary.

I am right in believing this is down to Amazon to deal with as I purchased it from them? After 13 months do I have any rights regarding FOC repair or replacement? I'm really not sure how to proceed.

Any comments much appreciated.

you are right indeed that it is down to amazon to deal with it but do contact apple first as its not unheard of for companies to honour 1 month out of date warranties

and i would of thought a customer orientated business like apple would be one of them

so give it a try

if not then come back and we shall discuss you options with amazon

robgoingcrazy

4743hudsonj wrote: »

and i would of thought a customer orientated business like apple would be one of them

Not been my experience - especially when I bought my new Ipod after the old one broke, to find all my third party addon gadgets would no longer work. Complaint to apple result being sent a link to fill in their customer satisfaction survey to help them perform even better in the future. I did say I would never buy another track from Itunes and I kept to my word - so far I have spent about £300 on music at Amazon, which I would have spent at Itunes if they had sent me the £20 gadget I asked for by way of compensation so I could still watch my ipod through the tv out... So their loss and I never resist the temptation subsequently to mention this!

Are you sure the battery isn't dead in the Ipod as they have some kind of battery replacement program for some ipods (the batteries don't last forever) although I think they now charge for it (rather than make it easy to replace the battery yourself, eh). From what I have heard apple are not the kind of company that will honour out of warranty repairs - in fact they have a list of how much they will charge for such repairs on their website:

http://www.apple.com/support/ipod/service/prices/#uk

Am sure you can see it would be almost as cheap (cheaper in some cases) to just get a new one. Wish I could be more positive but just warning the original poster he could end up with his head spinning unduly with Apple customer service :money:

4743hudsonj

robgoingcrazy wrote: »

Not been my experience - especially when I bought my new Ipod after the old one broke, to find all my third party addon gadgets would no longer work. Complaint to apple result being sent a link to fill in their customer satisfaction survey to help them perform even better in the future. I did say I would never buy another track from Itunes and I kept to my word - so far I have spent about £300 on music at Amazon, which I would have spent at Itunes if they had sent me the £20 gadget I asked for by way of compensation so I could still watch my ipod through the tv out... So their loss and I never resist the temptation subsequently to mention this!

Are you sure the battery isn't dead in the Ipod as they have some kind of battery replacement program for some ipods (the batteries don't last forever) although I think they now charge for it (rather than make it easy to replace the battery yourself, eh). From what I have heard apple are not the kind of company that will honour out of warranty repairs - in fact they have a list of how much they will charge for such repairs on their website:

http://www.apple.com/support/ipod/service/prices/#uk

Am sure you can see it would be almost as cheap (cheaper in some cases) to just get a new one. Wish I could be more positive but just warning the original poster he could end up with his head spinning unduly with Apple customer service :money:

#hmm o well

i do know many years ago a relative had a g4 i think, i cant remember spontaniously combust after 14 months

he still got it replaced despite not having apple care or a valid warranty

all be it an extreme example

but like i said years ago

no harm in trying though

steven504

You have a two year warranty on Ipod anyhow. go back to them and claim for the repairs.

http://ec.europa.eu/publications/boo...4/index_en.htm

http://www.thisismoney.co.uk/bargain..._page_id=53954

robgoingcrazy

4743hudsonj wrote: »

#hmm o well

i do know many years ago a relative had a g4 i think, i cant remember spontaniously combust after 14 months

he still got it replaced despite not having apple care or a valid warranty

all be it an extreme example

but like i said years ago

no harm in trying though

True, here is an interesting very recent article:

http://www.guardian.co.uk/money/2009/jun/05/consumer-rights-returned-goods

Several readers said they had been denied replacements or free repairs by Apple UK when they tried to take back iPods that had failed at between one and two years old. In each case they were told they would have to pay for repairs even though the problem appeared to be the internal hard drive, which the consumer cannot control.

It is well worth quoting the SOGA and the legislation, etc, in any contact with Apple. I expect they are trained to ignore requests as most people will give up at the first hurdle, but peristence might pay off !

TBeckett100

law states that if an item does not live for a reasonable length of time there is recourse via the retailer. When I last tried to buy a £900 TV the electrical shop manager tried to sell me 5 year warranty. I asked whether I should be going to John Lewis as they take a longer term view on their products, stony silence.