PLP Lifestyle Protection Insuranxe with AXA

Mikerimmer

I recently had a claim refused by axa, has anyone had the same and if so did you appeal and how?

SapphireFlames

I've just been looking through the old topics on the Redundancy forum and I can see no-one has replied to your question.
When an insurance company rejects a claim, they have to provide you with a reason, preferably in writing. Have you asked them to do that?

The_Dikler

AXA are only Insurance Company who have as yet not paid me out on being made Redundant on 31st January with Lifestyle Protection Insurance - two other Insurance Companies have paid me, and I started back to work in June all notified to AXA. Almost 6 months later and just one letter from them, and I would not have got that if I had not wrote to them!!! Terrible Service ! Interesting note how long your refusal took! How much time information do these people want ! Would never ever use them again for any Insurance wotsoever..

kittylitter

I would write to them and say that you'll be reporting them to the Insurance/Financial Ombudsman (whichever is applicable) to investigate if they don't get back to you with 14 days with valid reasons as to why your claim has been denied - hope you get it sorted.