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MBNA Details

TrishUK
TrishUK Posts: 73 Forumite
edited 13 June 2009 at 10:58AM in Reclaim bank & credit card charges
I just received a letter from MBNA saying that since my credit card account was closed over 6 yrs ago that they are only obliged to retain information on customers for six years and therefore they cannot send out my SAR request. Is this true?

Comments

  • oscar52
    oscar52 Posts: 2,272 Forumite
    TrishUK wrote: »
    I just received a letter from MBNA saying that since my credit card account was closed over 6 yrs ago that they are only obliged to retain information on customers for six years and therefore they cannot send out my SAR request. Is this true?

    Afraid so. Whats more MBNA are pretty hot on destroying material right on the 6 year deadline.
    No Longer works for MBNA as of August 2010 - redundancy money will be nice though.

    Proud to be a Friend of Niddy.
    no idea what my nerdnumber is - i am now officially nerd 229, no idea on my debt free date
  • jos004
    jos004 Posts: 222 Forumite
    TrishUK wrote: »
    I just received a letter from MBNA saying that since my credit card account was closed over 6 yrs ago that they are only obliged to retain information on customers for six years and therefore they cannot send out my SAR request. Is this true?

    Does anybody know whether MBNA were fined by the FSA?
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    jos004 wrote: »
    Does anybody know whether MBNA were fined by the FSA?
    They haven't AFAIK.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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