BT Renewable Contract

kennyg123

I am on Unlimited Evening & Weekend Plan on a 12 month automatically renewed contract. My bill for rental charges in May shot up to £13.43. I rang BT on Bank Holiday Monday and was told that the discount would be backdated and applied to the next bill. The bill was paid by DD the next day.

My next bill has arrived today and a credit of £2.57 applied to the account. I rang BT and asked why the discount wasn't 13.43 - 11.25 = 2.18 x 2 months = £4.36. The young lady I spoke to apologised and said that the discount would be applied to the next bill. I've heard that one before on Bank Holiday Monday!!!

I rang back later to be told by someone else that I wasn't due to the discount until July!!! I pointed out that I'm on a 12 month rolling contract but it didn't seem to cut any ice.

Anyone explain what is going on?

shark_2

I just posted in the other 'rolling contract' thread about my experience with BT billing. Their system is not that transparent as it revolves around discounts and credits. The 12 month contract will have 12 discounts applied over the course of a year, if you are near the end of the contract its possible that you only got two monthly discounts instead of three (depends on billing period) to make up the total , and make sure that BT renew the contract as although they state it is automatically rolled over, this is not always the case. BT also increased rental and other call charges from 1 April 2009.

McKneff

Why anyone touches BT with a bargepole these days astounds me.
I'm sure that they have boys in a back room thinking of ways to make extra money out of their BT (loyal) customers. Their motto seems to be 'get as much money out of as many customers in the shortest possible time'

kennyg123

Since I posted I received a call from a Supervisor at BT. He said that I entered into the agreement on 27/7/08. On the 7/8/08 I received 4 months discount for July, August, September and October! In September I received a discount for November and in October a discount for December. In November a discount for January, In December a discount for February, in January a discount for March and in February a discount for April. In March a discount for June and April a discount for July. That's makes the 12 monthly discounts. He said that the discount given off the current bill was incorrect as I couldn't renew my contract until July! For May, June and July I was required to pay the full rental amount of £13.43.
What a con and about as clear as mud! I spoke to 3 different people at BT and got different stories each time.

mar7t1n

BT keep asking me to sign their 12 month rolling contract. Sounds great. But I'd never make a chargeable call again because if all evening, weekend 0845 and 0870 calls are free then apart from if I'm home one a weekday and need to make a call then my call charges are going to be zero. But I remember seeing somewhere that you have to make 2 chargeable a month or quarter or something to keep Caller ID. Which is the best thing in the world.

Can anyone confirm the T&Cs if BT still have this requirement or if by chargable do they actually mean chargable or inclusive free calls. All calls made are via BT I'm not trying to do them out of any business. I don't use an overide provider or have a contract with anyone else. Seems a lot of people must be in the same position or does everyone spend all day calling mobiles and dashing home to make a call at 5:40 so they can pay for it?

Heinz

BT will let you have free Caller Display (and basic 1571 - but please don't use that) if you make 2 chargeable OR inclusive calls per month.