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Southwest Trains Staff
Hello,
I buy a monthly travel card to get to work and back on the train. One day i accidentally bent it and it wouldn't go through the barriers. When i spoke to the guard he said that I can't do anything about it and I have to wait for the end of the month until it runs out. However I spoke to a different member of staff the next day and he changed it over with a replacement no problem.
The inconsistency in the service really annoys with me SWT as everytime you speak to someone you seem to get a different story. I think it is just a training issue as they may not get refresher courses or whatever but surely they must notify staff of policy changes so I put it down to the laziness of certain members of staff, which is highly frustrating, especially when you try to cut down on traffic and emissions by using public transport!
Rant over!!!!
I buy a monthly travel card to get to work and back on the train. One day i accidentally bent it and it wouldn't go through the barriers. When i spoke to the guard he said that I can't do anything about it and I have to wait for the end of the month until it runs out. However I spoke to a different member of staff the next day and he changed it over with a replacement no problem.
The inconsistency in the service really annoys with me SWT as everytime you speak to someone you seem to get a different story. I think it is just a training issue as they may not get refresher courses or whatever but surely they must notify staff of policy changes so I put it down to the laziness of certain members of staff, which is highly frustrating, especially when you try to cut down on traffic and emissions by using public transport!
Rant over!!!!
0
Comments
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why didnt u take it to the ticket office to get replaced?!*~* Valued Opinions - £40; Quidco - £92.77; Lightspeed Panel - £40; My Survey - £20; Consumer Pulse - £190; Toluna - £44; Ciao - £42.47; GfK - £50; Pigsback - £20; ABAi - £10; Panelbase - £10.45 ; Grassroots - £50 *~* Blue Text = Account now closed
*~*2010 XMAS fund - £70 *~*0
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