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Lloyds TSB - NOT their account?!

Crisp_£_note
Crisp_£_note Posts: 1,525 Forumite
in Reclaim bank & credit card charges
Hi I recently sent a letter with £10 to get a list of charges back on 4 closed accounts we held at Lloyds TSB.

They have returned my letter and cheque replying that "unfortunately we are unable to accept this payment as you have requested documents for an account we do not manage" :confused:

I know I put the correct account numbers in my letter as it came from their past correspondence.

:mad: I find LTSB enough trouble as it is but What can I do now?

Thanks

:)
Failure is only someone elses judgement.
 Without change there would be no butterflies.
 If its important to you, you'll find a way - if not, you'll find an excuse ! ~ Easy to say when you take money out of the equation!

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Crisp_£_note wrote: »
    Hi I recently sent a letter with £10 to get a list of charges back on 4 closed accounts we held at Lloyds TSB.

    They have returned my letter and cheque replying that "unfortunately we are unable to accept this payment as you have requested documents for an account we do not manage" :confused:

    I know I put the correct account numbers in my letter as it came from their past correspondence.

    :mad: I find LTSB enough trouble as it is but What can I do now?

    Thanks

    :)

    On the letter it should have a telephone number, give them a call and say you have put the correct account details and have had your request returned and see what details they specifically are asking for to complete your request.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Crisp_£_note
    Crisp_£_note Posts: 1,525 Forumite
    Thank you, I have just written and posted another letter. I dont deal creditors on the phone don't have the patience!

    :)
    Failure is only someone elses judgement.
     Without change there would be no butterflies.
     If its important to you, you'll find a way - if not, you'll find an excuse ! ~ Easy to say when you take money out of the equation!
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Crisp_£_note wrote: »
    Thank you, I have just written and posted another letter. I dont deal creditors on the phone don't have the patience!

    :)
    I do if I need to but I kinda know what I want to say in advance though ;)
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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