My Easyjet flight doesn't appear in my account details

evh5150

Hi guys,

I booked an Easyjet flight last week, and when I went today to check-in online, I noticed that I hadn't received a confirmation e-mail for the flight, nor did it appear in my account settings at the Easyjet website.

However, the company have taken money from my account (today) for the flight, and it definitely has not been cancelled, as it is still listed to book for on the website.

Customer services are now closed until the morning, but since I'm travelling on Saturday morning, I could do with some reassurance from someone who has experienced this before! I'm sure I'm not the first.

Any suggestions would be great appreciated. Thanks.

jonnyjackov

Just a thought, but when I log into my easyjet account to view booked flights, I often have to click 'Show all Bookings' to actually see my flight.

Probably no help, but maybe worth a try. Hope you get it sorted.

John

evh5150

I can't find a link to "Show All Bookings" in my MyEasyjet.com account. It simply states "No bookings found".

fifeken

I have future bookings with them and when I go to "Manage Bookings" they come up and there is also a "Show All Bookings" button. If I press this nothing more comes up so don't really see what it does if all the bookings are displayed at the first time of asking. Sounds like you don't have this button as you don't have any bookings. Their FAQs say if it doesn't appear here then you're not booked but if they've taken the money then it's a strange one.

evh5150

Thankfully, this ended up just being a case of me missing a letter on my e-mail address when I entered it into my Easyjet contact details. My booking is safe!

A thumbs up to Easyjet here for quick and smart service this morning. Yes, this should also be the case with comapnies, but we know it isn't!