Faulty Acer Laptop warrantee repair not repaired!

jue123

Our laptop developed a fault, I contacted Acer who said that it was one day out of warrantee however they would take it in and extend the warrantee for 3 months. Great I thought what a great company..or so I thought. After 2 weeks of not hearing anything I rang Acer and was told that a bill had gone of in the post to me as it was out of warranty. After emailing them a copy of the email sent to me telling me they would honour the warrantee they agreed to carry out a warranty repair. They advised me that the Hard drive had failed and they would replace it. After another week we finally today received our laptop back. Great I thought untill we plugged it in and switched it on.. Error.. it didn't work. It doesnt even look as though they have opened it let alone repaired it. My son needs this for his Gcse work which has been lost on it! Whilst it was with them whenever I rang they always had difficulties with tracing it by the serial number! this is a concern. Maybe they didnt even look at it prehaps they just sent it back, as the start up screen is showing exactly the same error message. This would not do this if it had a new hard drive. The letter enclosed stated " New hard drive, software reinstall all working fine!" I dont think so!! What are my legal rights? I would like a new laptop and compensation for all the hassle I have been through! Maybe the next laptop up? Please can anyone help as im due to ring them in the morning and I would like something to fire at them? Thanks very much.

Esqui

Their 'repair' would have come with a 90 day warranty at least. Call them back, get them to repair it again, properly this time.

yummymummy79

Esqui wrote: »

Their 'repair' would have come with a 90 day warranty at least. Call them back, get them to repair it again, properly this time.

Not necessarily, depends what Acer offer. There would be a general assumption under the law (Supply of Goods and Service Act 1982) that the work was carried out with reasonable care and skill i.e. done properly, but there is no specific timescale given in this case.

The problem with going down the warranty/guarantee route is that you are limited to receiving what the T&Cs of the warr/gtee say, they don't always include replacements. A better way of dealing with it in the first place would have been to go back to where you bought it from and get it sorted under the Sale of Goods Act, but now you have gone down the warranty route with Acer this is unlikely to work out.

I would write to Acer saying that you do not feel they have used reasonable care and skill (mentioning the law above) in carrying out this repair, and you would request they take the laptop back and do it properly this time without you having to pay anything, inc postage back.

Remember that you are not acting under their warranty if you do as I suggest, you are invoking you rights under the law which is a totally separate thing.

Esqui

yummymummy79 wrote: »

Not necessarily, depends what Acer offer. There would be a general assumption under the law (Supply of Goods and Service Act 1982) that the work was carried out with reasonable care and skill i.e. done properly, but there is no specific timescale given in this case.
.

Yes, sorry, I should have pointed out that the 90 days has no legal basis. But most repairers do provide such a warranty on repairs

steven504

You have a two year warranty on the laptop anyhow. go back to them and claim for the repairs.

http://ec.europa.eu/publications/booklets/move/64/index_en.htm

http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954