Barcays-Can anybody help me before I lose my mind?

marshallka

chriiiiiiiis wrote: »

Congratulations on receiving your new loan agreement.

I had a letter from them about 2 weeks ago saying that they needed more information to process the new loan agreement.

So I phoned them up (an office in Manchester) and they told me that the letter had been sent in error, just ignore it, you'll hear from us shortly.

Still hadn't heard nothing by Friday of last week so phoned them again - The letter asking for more information was not sent in error. They needed to clarify my name, date of birth and address before the new loan agreement could be prepared. Although they have verified this when opening the account and when signing for the loan in the first place.

Went in to branch with all my ID on Saturday, branch manager dealt with me and she was baffled by what they wanted. She left notes on my record to say that she has kept copies of the documents I took to the branch and told me to phone up on Monday (yesterday).

Did just that and it's now been passed back to head office in London.

...Still waiting.

Maybe sometimes people have changed names (got married etc) and moved address since the first loan. It does seem strange though and I have not seen that before.