Do you get charged when on hold?

Hi,

I just wondered about the above question or do you get charged when you get connected to a person?

Comments

  • You are charged from the secomf the call is answered, be it by a man or machine you are still charged.
  • Dave_T_UK
    Dave_T_UK Posts: 107 Forumite
    Part of the Furniture 100 Posts
    As soon as the call is connected by the person you have called you start to get charged weather you are answered by a person, answer M/C or automatated system, press 1 for ?, press 2 for ??
    Dave
  • lee634
    lee634 Posts: 1,030 Forumite
    be carefull if ever dialing 0870 numbers and being put on hold can cost a small fortune
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    lee634 wrote:
    be carefull if ever dialing 0870 numbers and being put on hold can cost a small fortune
    £4.50 if you get stuck in one of Sky's hour-long 'press this, press that' queues for example.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • JohalaReewi
    JohalaReewi Posts: 2,614 Forumite
    Even more on 0871 numbers with a queuing system (like savastore.com). :(

    10p a minute (BT rate).
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