phone bill query

beattiesman

am using a box off first telecom through my virgin media phoneline.but notice my virgin bill for this month has £5-99 for phone call charges also had a bill off first telecom for £4.the box is permanantly plugged in to my phoneline so cannot understand why i owe virgin for calls any ideas

Buzby

Virgin Media phone lines do not work with alternative carrier boxes - only BT lines, so you will NEVER be able to connect to the other telco, as all calls will be delivered by Virgin.

Why? Virgin (as a 'newcomer') is not required to open up its network to competitors, which is why the option to use a different carrier won't work.

sporedude

Line rental?

beattiesman

first telecom box works with virgin phone line .my line rental is included in my package ie tv broadband & line rental .

macman

Is there a distinction here between a Virgin Media cable line and a Virgin National ADSL line maybe?

Buzby

It is the CABLE customers who cannot use the routing box. As VM can only provide service using BT lines in non-cabled areas, any routing code can be dialled for an alternative carrier.

macman

Buzby wrote: »

It is the CABLE customers who cannot use the routing box. As VM can only provide service using BT lines in non-cabled areas, any routing code can be dialled for an alternative carrier.

So the OP appears to be on Virgin National?

ShaneUK

I used to be on Virgin, and you COULD use another carrier without a problem.

How many phones do you have? Ie, do you have an extension without a first telecom box plugged in?

beattiesman

in reply to the question i only have one phone in my property