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Faulty clothing, with price label, no receipt

Umski
Posts: 55 Forumite
Hello folks,
I hope someone here can advise on this. I was given a Tesco's jumper by my other half at Christmas and had worn it a couple of times when one of the seams started to unstitch itself
So we took it back to Tesco's CS desk where they say that the current price is now £10 whilst it was purchased for £35 and they have no stock so can only refund £10 without the receipt :mad:. Unfortunately, my other half chucked the receipt when clearing out :rolleyes: Thing is the original cover and hanger have the price on them showing £35 so where does she stand? She offered to bring in a bank statement but they say it wouldn't be itemised so it's no use. Of course the jumper can be fixed but where do we stand with consumer rights when it comes to faulty goods and them offering the current price on their system when there is proof of purchase and evidence of price?
Thanks
I hope someone here can advise on this. I was given a Tesco's jumper by my other half at Christmas and had worn it a couple of times when one of the seams started to unstitch itself

So we took it back to Tesco's CS desk where they say that the current price is now £10 whilst it was purchased for £35 and they have no stock so can only refund £10 without the receipt :mad:. Unfortunately, my other half chucked the receipt when clearing out :rolleyes: Thing is the original cover and hanger have the price on them showing £35 so where does she stand? She offered to bring in a bank statement but they say it wouldn't be itemised so it's no use. Of course the jumper can be fixed but where do we stand with consumer rights when it comes to faulty goods and them offering the current price on their system when there is proof of purchase and evidence of price?
Thanks

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Comments
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Go back with the bank statement (as long as it shows a sales for £35 or more from Tesco, so they can check their records) You only need to provide proof of purchase, not the receipt...
They are perfectly entitled to offer you the current price if you cannot proof of purchase, as the onus is on you to prove what price you bought it for, and if you can't, they are allowed to refund the lowest price it was on sale at...If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands
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Thanks mwilletts, does the £35 price ticket not count as proof of purchase price? I take it that in conjunction with a statement this might help but could they not just turn around and suggest you bought a load of shopping at the same time?
P.S. Sorry just realised that this might be in the wrong forum:undecided0 -
a lot of the time when they reduce their clothes, they just slap a reduced price ticket on the original price tag. It would be quite easy for someone to just peel it off and try it on for the full price refund.
On a side note, I have found that although tesco do good priced cheap clothes, you basically get what you pay for. A lot of the clothes I have got from tesco fall apart in one way or another (espesially the plain black mens trousers).0 -
They can just search their transactions when you take the bank statement in, they did this when i took a faulty router back in. It just takes them some time so probably a bit reluctant to do this.0
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I really couldnt be bothered, if it can be stitched, just stitch it and move on.
As for rights, even in Primark there are notices as cash desks saying that if you return good the price refunded will be the current selling price. Thats the legal standpoint anything else would be good will from the store.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Refund price would be current selling price but not if it is faulty0
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scrimping_student wrote: »They can just search their transactions when you take the bank statement in, they did this when i took a faulty router back in. It just takes them some time so probably a bit reluctant to do this.
Asthe op said the jumper was bought at xmas they would have no record of this transaction on the systems they use to searchCrazy cat lady0 -
Thanks all for the input, although I'm still a little confused on what our consumer rights are based on the circumstances
- I get that refunds would be current price if returning but we know this is faulty albeit could be repaired (but that's not the point here)
- It seems that they won't be able to search the transactions based on the length of time
So even with proof of purchase and proof of price (ok they could claim it was reduced for the cynics amongst you) where do we stand?0 -
As far as I am aware, if a fault develops within 6 months of purchase then the onus is on the store but if the fault develops after 6 months of purchase then the onus is on the purchaser to prove a fault. As we are now into June and you were given this as a gift for christmas, I think you need to move quickly to make Tesco accountable before your 6 months are up. However, that said, I tend to agree with the other poster that after 6 months of owning the jumper I would just stitch the seams back up myself.0
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They can only search back 12 weeks, and then only if you have used a clubcard, as without a receipt they have to search each till no manually, and with many large stores have 40 plus till this would take hours.
As the op said the jumper was bought at xmas they would have no record of this transaction on the systems they use to search
Ah I think they did ask me what till I paid at. I could remember buying it at the till point upstairs so that would make sense. I paid by cheque as well (those were the days :T) so that would make my transaction probably a bit easier to find.0
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