Natwest Bank Charges

Jason22

Well still heard nothing.

There again it hasn't been ten days but it shouldn't take 10 days exactly. Idiots!

Jason22

Well -- heard nothing still. Been over 10 days -- where do I go from here?

They're probably trying to think of another excuse!

natweststaffmember

Jason22 wrote: »

Well -- heard nothing still. Been over 10 days -- where do I go from here?

They're probably trying to think of another excuse!

as you went through customer relations unit then call them again for an update--they might have passed it to the branch that is still being as useless as they were before.

Jason22

I've emailed them again -- if I don't hear anything I'll email 'em.

Anyway, logged into online banking today and my option to send a bank transfer has been disabled. I'm assuming natwest have done that -- so they better refund me soon. Beginning to really annoy me!!!

Also received a new terms and conditions today - no change to the part I clearly pointed out.

Jason22

Received another email.

.

I can confirm that an acknowledgement letter is on its way to you from the case handler.

Your case is currently being investigated.

I just have a feeling that are going to make excuses and not refund me! Otherwise they would just refund instantly.

natweststaffmember

Jason22 wrote: »

Received another email.

.

I just have a feeling that are going to make excuses and not refund me! Otherwise they would just refund instantly.

have patience.....otherwise we will see if the FOS will refund and cost em £500 at the same time

Jason22

Well received a letter just saying they are investigating and should receive another by 10th July. We'll see.

Thanks for your help!

natweststaffmember

Jason22 wrote: »

Well received a letter just saying they are investigating and should receive another by 10th July. We'll see.

Thanks for your help!

!!!!!! this might be quite an interesting final response from them that we can take to the FOS if they cannot see that they have flawed terms in their adapt account.

Jason22

This is taking this p*ss. Received another letter today, saying;

"... To make sure that we fully address your concerns, I have requested background information from the area(s) involved. As soon as we have this to hand, one of our customer relations adviser will contact you. We will be in touch with you by 14 july at the latest to update you on our progess and, if necessary, obtain further details of your complaint."

He goes on to saying it's been eight weeks since I contacted them and can get in touch with the FOS, but wants me to give her a chance to resolve the issue. She also states: "Once you have your resolution letter, if you remain dissatisfied, you will still have the oppurtunity to contact the ombudsman service". Well, that tells me they aren't going to refund me!!! :@

!!!!!!, they are just procrastinating.

natweststaffmember

Jason22 wrote: »

This is taking this p*ss. Received another letter today, saying;

"... To make sure that we fully address your concerns, I have requested background information from the area(s) involved. As soon as we have this to hand, one of our customer relations adviser will contact you. We will be in touch with you by 14 july at the latest to update you on our progess and, if necessary, obtain further details of your complaint."

He goes on to saying it's been eight weeks since I contacted them and can get in touch with the FOS, but wants me to give her a chance to resolve the issue. She also states: "Once you have your resolution letter, if you remain dissatisfied, you will still have the oppurtunity to contact the ombudsman service". Well, that tells me they aren't going to refund me!!! :@

!!!!!!, they are just procrastinating.

It's a standard letter.