Who is my call provider?

whizzing

Can anyone tell me how I find out who is providing my telephone calls. My line is with BT and I use to use Primus but was informed by them they were ceasing to provide calls at another providers request. I tried to fix it then but failed. Now after two weeks phoned Primus and they said did not know for sure if were my call provider but thought not. BT would not tell me who my provider was - data protection seemingly. Any ideas how to find out??

Heinz

There's that ridiculous 'data protection' excuse again. The Data Protection acts are designed to protect PERSONAL information and, as the account (whoever it is with) relates to YOUR personal informastion, using such an excuse merely demonstrates the lack of understanding of the BT employee using it.

It sounds like you've been 'slammed' but, without knowing who by, it's going to be difficult for you to make a complaint to Ofcom.

Anyway, BT's Chief Executive said on BBC Breakfast in February that he was happy to (and regularly did) receive e-mails directly from customers.

That is so (I have personal* knowledge that he reads his own e-mails and initiates action). His e-mail address is [email="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/email]

* When one of his staff had resolved my (their) problem, I sent an e-mail of thanks and copied it to Mr. Verwaayen.

He acknowledged that copy by replying - no words, just :-))

A management style to dream of!

hammy_the_hammer

Heinz wrote:

There's that ridiculous 'data protection' excuse again. The Data Protection acts are designed to protect PERSONAL information and, as the account (whoever it is with) relates to YOUR personal informastion, using such an excuse merely demonstrates the lack of understanding of the BT employee using it.

It sounds like you've been 'slammed' but, without knowing who by, it's going to be difficult for you to make a complaint to Ofcom.

Anyway, BT's Chief Executive said on BBC Breakfast in February that he was happy to (and regularly did) receive e-mails directly from customers.

That is so (I have personal knowledge that he reads his own e-mails and initiates action). His e-mail address is [email="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/email]

i think it is more complex than data protection.
under bt you are known and recorded as

mr and mrs whizzer
1 acacia ave
anytown
anywhere
ww7 9pq

when you have another provider you are recorded as far as bt are concerned as

anyother provider
1 acacia ave
anytown
anywhere
ww7 9pq

there's no direct link between the occupiers name and the address to the best of my knowledge

phoneman44

Hammy is correct. BT retail are not in a position to see who is the call provider for the line. The new BT structure enforced by Ofcom has made it increasingly more difficult for BT's retail arm to share information with the Wholesale arm and visa versa (which is a good thing if you want a level playing field for all service providers).

Don't forget that if a provider CPS's your line without your concent, you are protected.

Any provider taking your line is required to provide you with written notification that they intend to provide you with CPS for your calls.

If they do not notify you, then you are under no obligation to accept their service so when your first bill arrives cancel the service and demand the bill be written off.