Help/Advice Needed

opinions4u

I_am_Me wrote: »

Update on Thread...

We did write a complaint letter to the Bank, we were very polite and accepted that whilst we failed to notice the DD they had also failed in their duties to cancel the Policy and DD as they had said they would.

We have just had a letter this morning saying they accept our complaint and are paying us back ALL the Premiums and Interest!

So that's a good result for us and we are very pleased with the outcome :beer:

xx

Very pleased for you.

A sense of fair play there.

Thanks for posting the outcome.

I_am_Me_2

opinions4u wrote: »

Very pleased for you.

A sense of fair play there.

Thanks for posting the outcome.

Absolutely I have to really hand it to them, they were very quick and wrote to us every week or so whilst looking into things and I certainly cannot complain at all with the way they handled the whole situation.

I thought I would update this thread as a few of you had taken the time to reply to my OP and I know I would have liked to have known the outcome if it were me

Also I hope that this will maybe help others in the future.

Thanks to everyone once again. xx