Optique Vision - Derby Westfield - Avoid if you actually want glasses within 5 weeks

noserv

Glasses take an age to be delivered. No communication received. When rang when due told might be in next day. Then told will be another week, waited 10 days to be told "might be in tomorrow", only to again not arrive. Best to purchase cheaper from their WEBSITE directly and save paying extra for slow service. Their suppliers let them down, and therfore the end customer is left to be inconvenienced. Last promised call back not received. So no glasses after 4 weeks, no communication received, various reasons given when i call them, and facing a 20% charge to cancel my order.
Best to buy from their internet division - £50 cheaper, and shop customer service non existent, so even if you like their prices, by via the internet and thus avoid their customer service.
See Amazon website for further reviews - many s..l..o..w... deliveries reported!
When in their shop 2 week delivery only. They probably avoid providing you with an update after the 2 weeks has elapsed as that would raise your hopes too high. This is probably why when i rang after 2 weeks they said they might be in next day - anything to end the call politely.