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Internet cuts out when i pick up phone?

myxbox
myxbox Posts: 231 Forumite
hi there

i have my bt broadband hub connected to my phone socket ( not master socket though) , all sockets have filters but the Internet cuts out when i pick up phone? what could be causing this ? kind regards

Comments

  • Knub
    Knub Posts: 184 Forumite
    Part of the Furniture Combo Breaker
    It could be the quality of your line.

    Best way to test is to plug in your PC to your modem and then straight into the MASTER socket and test, are you able to do this?
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    unplug all phones except the main one...change the filter - try again...add 1 hpone/filter at a time until you know which is borked
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • Could it be a faulty filter? Taking the advice above would probably detect that anyway.
    Northern Ireland club member No 382 :j
  • Strider590
    Strider590 Posts: 11,874 Forumite
    Are you sure every socket and extension has a filter?

    Line noise and attenuation stats are available in the routers status pages (web based interface).

    A low noise margin would be my guess.

    Noise margin = basically the amount of noise that would be needed to affect your connection.
    (yes I know that's not technically correct, but im trying not to confuse people here)
    Anyway, check it out.... Low is bad!
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

    <><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/
  • billy.thomas
    billy.thomas Posts: 26 Forumite
    Just to echo the advise above, try unplugging everything and then try putting them back in one at a time. If it's only started recently my guess would be a faulty filter - they do break!

    Billy
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you've got a Sky box connected to the line, that needs filtering too. People tend to forget that one.
    No free lunch, and no free laptop ;)
  • macman i am one of the one's who forgot the sky box!

    Many Thanks
  • jb66
    jb66 Posts: 1,705 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Filter problem or too many items connected to the line, a phone line usually can only hande 4 appliances
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