orange phone/broadband price

korky69

hi, ive had their home max package for nearly 2 years and get the £9 discount from my mobile contract,
i upgraded the other month and a few days after i got a call from their CS asking if i was happy, they told me i wasn't getting the discount i should be,
i told them im paying £15 instead of the £24 but they insisted i wasn't,
last month i got a credit for a couple of £s and this month its gone down to £6!
do they reduce it further in the new contract or have they made a mistake?
dont know if to say anything to them, its a bargain at £15 never mind £6 p/m
but dont want them in 12 months to say i owe them £100+

Heinz

Why not open a separate savings account with the highest interest rate you can find (2.5% will probably be the best you can achieve at the moment) and deposit the £9 per month (or £18 if you can afford it) in that?

Then, if they do suddenly realise their error and ask for the money, you'll have it (and a bit more) immediately available.

korky69

ta, good idea.
just hope id not be tempted to dip in it for a night out though! :beer:

Orange_Company_Representative

Hi korky69, I work for Orange and may be able to help.

Please send an email to [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL], including your personal contact details and username from this site, and I will give you a call to discuss.

I will then be able to check your account to double check your monthly charge is correct.

In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.

Kind regards,
Jonathan
Orange Response Team