We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Wrong item sent - who pays return postage?

Options
Hoping someone can help me here - I recently bought an item off ebay, and when it arrived this morning it was the wrong size and color (ie so definitely NOT the item I bought). I have contacted the seller and am awaiting a reply, but was wondering who should have to pay for the return postage? I am hoping there is a way for me to avoid paying this.... especially seeing as the sellers postage mark up was huge in the first place (£2.50 for an item which was sent with a single first class stamp).
Thanks!

Comments

  • iaintwoeyes
    iaintwoeyes Posts: 124 Forumite
    Part of the Furniture Combo Breaker
    Without doubt it should be the seller if they have dispatched wrongly and you can prove that.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 6 June 2009 at 12:21PM
    Unfortunately, unless you can agree otherwise with the seller, you'll need to pay the return postage (including signature on delivery) yourself just like any other snad item.

    If you do this, you;ll get all the money originally paid, including original £2.50 p+p costs, refunded (presuming you paid by paypal)
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • prowla
    prowla Posts: 13,969 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I believe that the seller should arrange for return of the item.
  • basilseal
    basilseal Posts: 144 Forumite
    Part of the Furniture Combo Breaker
    under the distance selling regulations, (DSRs), a business seller is responsible for the cost of returning items when the buyer cancels the transaction. this applys in all cases, even if the buyer simply doesn't want it anymore and there is nothing wrong with it, unless the seller clearly staes in their listing that the buyer should pay for return postage on correctly supplied items returned for a refund. the seller should stand the cost of return in the case of a faulty or damaged item being supplied according to the DSRs, but, according to ebay's own refund policy, if you raise a dispute with pay pal for SNAD (significantly not as described), you will be required to return the item at your own cost by trackable means in order for pay pal to release a refund under their buyer protection policy. astonishingly, pay pal's refunf policy i not in line with the DSRs.

    It really depends on your seller, they may refund you in ful to retain your good will, if they don't then you can reflect this in your feedback, in practice, despite what the DSRs say regarding faulty goods, without the good will of the seller you will have to pay for return postage.
  • Hobbler
    Hobbler Posts: 3 Newbie
    I recently dealt with a seller who said they had inadvertantly put the wrong address labels on some of their packages and so I ended up with completely the wrong item , as did someone else. The seller asked that the item be returned and he would refund the postage . To be perfectly honest I did not expect to get the cost back . However I was very pleasantly surprised when the real item did arrive and included with it was a cheque for not only the postage but also a token payment for my time and trouble as well as a profuse appology.

    It did a lot to restore my faith in human nature having had some poor experiences in the past with ebay sellers.:T
  • NeilJung
    NeilJung Posts: 322 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    The seller certainly should cover it, especially if they are a business seller, but to win a Paypal claim for SNAD the buyer has to return an item tracked at their cost. If the seller is reasonable then they shouldn't have a problem covering your return postage though.
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    It doesn't sound it will cost you a lot anyway if it came 1st class stamp? A decent seller should sort you out though at no cost to you once they have the item back.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.