None BT Landline and fault reporting?????

1jim

HI
Has anyone moved their line rental away from BT and then had to report a line fault, who did you report it too? was it easy to sort ? does your new provider forward incoming calls to a mobile free of charge? etc etc

I ask this because I was thinking of moving the linerental to talktalk as they provide our calls but recently we had an underground fault and it was a nightmare dealing with BT to get the problem fixed by their own engineers and was just wondering of the hassel would be multiplied if I had to go through a 3rd party to report a fault on the line

any persaonl thoughts or experiences would be great and will help me make up my mind
thanks
Jim

Heinz

Talk Talk just re-sell BT line rental so, although faults are reported to them, they then contact Openreach (BT Wholesale) to find and fix the fault.

1jim

but does going through a 3rd party make it more of a pain?
when i called bt they told me when they would call (even though it was several days after the fault occured),and redirected incoming calls to my mobile (even though there is no reception where we live)
I dont know, I want to save money but am really worried that the 3rd party being onvolved is just going to make matters more complicated to sort out if another fault develops

ginger_nuts

Talk Talk will charge 50p per month for the answer machine ,BT 1571 is free .Talk Talk also charge for caller display with BT privacy its free .Talk Talk will block indirect access so you cant use 18866/1899/18185 .Are Talk Talk giving you free evening & weekend calls or just free weekend calls and free calls to other TT customers .

utilitybroker

You report it to TT,they then if need be report it to Openreach.

The anagram for Openreach is No Cheaper which sums TT up.

If you move your line rental to TT you will also no longer be able to use the 1280 overide facility,which means amongst other things your have to pay 4.5p a minute peak to call 0845 numbers.