Anyone help with BT broadband connection?

Piccolo

I am with BT and I have a wireless connection. The second PC is fine, working perfectly using a wireless system but the primary PC is linked via a cable from the modem.
I cannot get the conection to work on the primary PC.
It simply says cannot configure.
Anyone help me, in plain English, to fix it?
Thanks

Jaffa.

Have you tried changing the ethernet cable? Try pluging it into another ethernet port on your router as that one might be damaged.

Also try this, go to start menu > run > type: ' cmd ' (OK) > then type: ' ipconfig /release ' then type: ' ipconfig /renew ' without the brackets ' '

Piccolo

I will try that, most grateful.

1984ReturnsForReal_2

Have you loaded the disk onto the primary?

scousemouser43

you could also phone 0800 111 4567 and listen to options you need technical help they sorted mine out within 10mins of speaking to someone

P.S. ensure your computer is on at the time of calling