Help!!!

HappyJanner

happypig wrote: »

Yes, it was a comp I posted that ended in January by the looks of it! From Future Publishing's 3D World mag. Don't recall any difficult T&Cs - I'm sure I would have posted them if there were.

Found searching CAD2..

LINK

Thank you very much for posting the comp.:T:beer:

I can't quite get my head round it still.

HappyJanner

Ok people I need some advice.

I've just had a conversation with the chap from the company who is supplying the prize.

3D world instructed him to pick a name off the list of competition entries and ring them to arrange the delivery of the prize ( which was me ).

However, unbeknown to him, they had already gone and contacted someone else and gave the prize to them.

Where do I stand with this?

cg1982

omg thats terrible

laney85

not sure where you stand but thats a real shame

Muffy0

Coontact Ed Mutton from the ISP - details in Velvet Gloves post. Did you get anything in writing?

HappyJanner

Have you got a link for that post please?

Muffy0

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

Link here: http://forums.moneysavingexpert.com/showthread.html?t=1014121&p=12237975

HappyJanner

Thank you for that.:beer:

Muffy0

np hun, I hope you get what you deserve.

nicolefrenzy

hope you get it sorted out thats terrible