crap solicitors

chickmug

Catti wrote: »

Claudia,

When you first instruct Solicitors, they have to send you a 'client care' letter setting out al sorts of things, including who to complain to. You should have had a very long letter setting out these items at the outset.

As a Solicitor, I find it amazing how few firms still don't use email effectively! Just persevere with using email and ask them to correspond with you in that medium.

Credit cards remain a problem for many of us - even if we did accept them we could realistically only do so for receiving payments for bills and disbursements, and not for client payments such as deposits etc. But I am surprised you can't do a bank transfer - we actively encourage clients to pay money in that fashion - it is so much easier than waiting for cheques to clear. I am sure if you asked, they would agree to this.

Hope that helps a bit!

I think solicitors are a little like agents - plenty of poor ones but there are some good ones. In all my years I found that the normal was letters and a great reluctance to phone or fax and even less to email.

Before preparing the Memo of Sale we phoned both solicitors and asked for all contact details but regularly found "sorry we don't communicate by email". Some of these also did not like faxes. I know emails can be tampered with to alter content but faxes can't but!!!!!!

I just hope as the older ones retire the newer ones coming in are more modern thinking?