"Treating the Customer Fairly Protocol"

hotmale

Hi,

This my first post, my apologies if this is in the wrong place but where can I get some advice/information regarding the above.

I used to bank with Nat West.... In early september 08 I agreed to convert my overdraft to a personal loan and reduce the overdraft limit. The next day the banking system went into melt down and I was initially not surprised there was in delay in my "relationship manager" getting back to me. When I chased it up the next week he had gone on leave for two weeks, I was then passed around the Nat West system to no avail for 5 weeks, by which time the world had changed and my loan was eventually refused.

This has cost me quite a lot and in October I registerd a complaint under the TTCF Protocol. And there has been a deafening silince.

How do I progress this? Any help would be much appreciated.

Thanks

Hotmale

natweststaffmember

I have absolutely no idea. They have declined the loan and if that is for bank charges on your account then I would start the process of reclaiming your charges back.